Shipping & Returns

1. Shipping

Australian Deliveries: it is our intention that all items ordered within Australia will arrive within 7 business days unless notified otherwise. We aim to process and dispatch orders within 48 business hours, however in some cases dispatch may occur 2-4 days from order, pending when the beans you ordered were roasted. Sagawa Coffee Roasters endeavours to bring you the freshest possible product every time. 

2. Shipping Cost

The price of shipping is determined by the weight of items purchased and delivery address.

3. Returns, Refunds & Exchanges

The following Returns, Refunds and Exchange policy applies only to orders delivered within Australia. Should there be any dissatisfaction with any product purchased via the Sagawa Coffee Roasters website, please contact and we will be happy to organise an exchange or refund for you.

4. Refund & Exchange Conditions

All products must be returned in a saleable condition as soon as possible following purchase. Sagawa Coffee Roasters does not allow any returns on coffee purchased unless there is a quality issue with the coffee. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of Sagawa Coffee Roasters.

5. Delivery of Goods

Our orders are delivered via the most efficient carriers for your region. Our major delivery partners include Australia Post and TNT. Whilst we make every effort to track these items with our delivery partners, Sagawa Coffee Roasters accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods once they have been dispatched from our warehouse.

6. GST

Unless stated to be otherwise, charges referred to for use of any services or purchase of any product provided by Sagawa Coffee Roasters are GST inclusive. Sagawa Coffee Roasters will issue a tax invoice for all purchases. GST means the Australian Goods and Services Tax charged under A New Tax System (Goods and Services Tax) Act 1999 (the “Act”). Tax invoice means tax invoice as defined by the Act.

7. Errors and Omissions

Sagawa Coffee Roasters endeavours to maintain the accuracy of product images, product descriptions, stock availability and prices. We do, however, reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information.

8. Privacy Policy

Sagawa Coffee Roasters will only use the details we collect for the purpose in which they were submitted. These details are for our own use only and under no circumstances will be supplied to any other institution or person for any purpose.

9. Pricing

All prices are in Australia dollars and are subject to change without notice.

10. Method of Payment

We accept Visa, MasterCard, Diners Club and American Express.

11. Cancellation Policy

Once orders are processed we fulfil them straight away so orders cannot be cancelled. Please contact Sagawa Coffee Roasters within 12 hours of order being placed if you need to discuss any changes to orders already placed.

12. Copyright

All material provided about Sagawa Coffee Roasters is copyright to Sagawa Coffee Roasters and is to be used for personal reference only.

13. ABN

Sagawa: 59 860 139 614